Shipping & Returns

Due to Covid-19 difficulties there may be delays when it comes to delivery that are beyond our control. We will make every effort to ensure your order is with you as quickly as possible.

Great news - Airmail to the UK has resumed!

Shipping

Orders will be processed and shipped within three working days.

Destination Estimated delivery times Tracked/Untracked  Price
Hong Kong 2-3 working days Untracked

HKD $15

Free over HKD $250

Hong Kong 1 working day Tracked HKD $25
UK 10-11 working days Untracked

HKD $30

Free for orders over HKD $500

USA One month Untracked

HKD $30

Free for orders over HKD $500

Rest of world Untracked

HKD $30

Free for orders over HKD $500

 

Hong Kong

Local delivery is HKD $15 with Hong Kong Post.

Orders over HKD $250 qualify for free delivery with Hong Kong Post.

Hong Kong Post takes approximately 2-3 working days, and the Local Courier takes one working day.

Rest of World

Rest of World shipping is HKD $30 and is calculated at check-out in your chosen currency.

Return Policy

If something is not as you expected, we'd love to make things right if we can. Please email info@stitchsister.co

If you’re not completely happy with your order you can return or exchange within 14 days of delivery.

Due to their personal nature, bespoke & customised hoops cannot be returned.

How to return

Returns must be approved before shipping - email info@stitchsister.co 

Returned goods must include the original packaging and be in the same condition as when they were received.

Shipping costs involved in returning goods unfortunately cannot be covered.