FAQs

All your burnin' hot Qs, answered

Well, some of them. If we've not covered your question then we'd looove to hear from you! Get in touch here

Embroidery

Q: I don't have any sewing experience, can I really do your kits?

  • Absolutely! The Stitch Guide has been designed with total beginners in mind. There are step-by-step instructions alongside photos and videos 

Q: How long does each project take?

  • Each project will take a few hours - generally between 2-6 hours. I like to pick up, put down & come back to my hoops rather than sit and do them all in one go

Q: How I access the Stitch Sister: Stitch Guide?

  • Upon purchase, your Stitch Guide(s) will be automatically emailed to you as well as available for download after your payment is confirmed

    Workshops

    Q: What workshops are coming up?

    • You can find all upcoming workshops here

    Q: Where are workshops held?

    • Our studio is in Mid-Levels on Hong Kong Island. It is a 5-10 minute cab ride from Admiralty or Central MTR stations
    • Exact address will be emailed to you in your booking confirmation

    Q: What's included in the workshop price?

    • You get everything that's included in the Stitch Kit, all the materials you need to make your design, as well as access to the Stitch Sister: Stitch Guide so that you can continue making your creation later on at home
    • If you come to our studio we also provide light refreshments
    • & cuddles with Ms Marge 🐶

    Q: Can I book a private workshop?

    • Yes! Get in touch here or email us at info@stitchsister.co and we can organise a private workshop

    Q: Can you add special touches for a special occasion?

    • Absolutely! For birthdays, hen do's, baby showers or any other occasion we can add special touches just for you

    Q: Do you do corporate workshops?

    • Yes! Get in touch here or email us at info@stitchsister.co for more information on corporate packages and rates
    • Corporate workshops can easily be run in person or online

    Shipping

    Q: Do you ship internationally?

    • Stitch Sister ships worldwide - check our rates here

    Returns

    Q: Can I return or exchange something?

    • You have 14 days from delivery date to return or exchange items - they must be in the same condition as when you received them.
    • Returns & exchanges must be approved beforehand so get in touch here or email us at info@stitchsister.co

    Bespoke Designs

    Q: Can I order a bespoke design?

    • Yes! I can work with your colour palette and ideas to create something that's just for you
    • If you only have a faint idea of what you like, or need help finding inspo, then we can work from that stage too!

    Q: What if I need something before the indicated turnaround time?

    • You can select the 'rush order' option with the higher fee. This does not mean that other people in the queue will be pushed further down the line, but that I am increasing my workload to accommodate you
    • Sometimes I won't have time to add more to my plate - which is why this 'rush order' option may show as 'sold out'